Policies

Skaneateles Suites is a Collection of Places to Stay. The Boutique Hotel is in the Village Center, The Suites are 2 miles West of the Village, and Extended Stay Properties are in various locations.

All polices are subject to change.

  • Certain Blackout Dates may overrule these general policies.
  • Cancellation & Deposit Policy: For our nightly reservations, a partially refundable deposit equal to 1 night’s stay is required at time of booking and will be charged to your credit card. Cancel by 3pm at least 2 days prior to arrival to avoid forfeiting your whole deposit. There is a $25 cancellation fee. Deposits and Cancellations on Extended Stay properties vary.
  • We do not “over-sell”. You have a guaranteed reservation and therefore our cancellation policies are strictly enforced.
  • Overnight Rates are based on double occupancy. Additional guests are $15 each per night.
  • Booking Policy: Your reservation is NOT confirmed until you receive email confirmation.
  • No refunds for weather related reasons.
  • Payment: All major credit cards and cash is accepted. Checks will be considered upon request.
  • Check In Hotel & Suites: 3:00-6:00 P.M. Check Out: 11:00 A.M. Early Check-in and Late Departure is available for $15 / hour.
  • Late arrival? Please call 315-685-2333 for special Check-In arrangements after 6 pm.
  • Non-Smoking: all properties are non-smoking. There is $250 fee for smoking indoors. Guests are welcome to smoke on porches, patios, and outdoor areas. Ashtrays are placed in those areas for convenience.
  • Pets: We accept pets in certain guestrooms with advance arrangement. Please call the Reservation Desk for information and availability for pet-friendly rooms.
  • Handicap: Our Boutique Hotel has one ADA Compliant Room. Many of our other properties are ADA “sensitive” but not compliant. Please ask for details.
  • Lost keys are charged at $25 per key.
  • Privacy Policy: We never share customer information with anyone. Your email is used only to send you a confirmation and occasional special offers from Skaneateles Suites. If you do not wish to receive our specials, simply call to opt out.
  • Although we strive to ensure that all information is accurate, the actual decor of any unit may differ from the images shown. We will gladly consider a request for a specific unit, however, this is not guaranteed.

Vacation Rentals

  • Vacation Rentals Check In: 4:00 P.M Check Out 10:00 A.M.
  • Dockside Vacations and Extended Stay reservations are discussed in depth with a contract you must sign.
  • Docksides are generarlly owned by others. We attempt to maintain accurate lists of amenities, but these are subject to change by the owners.